Frequently Asked Questions
Everything you need to know about shopping with Ernest Doe Online.
What are your standard shipping rates and delivery times?
We offer standard shipping across the UK, typically delivering within 3-5 working days. Shipping costs are calculated at checkout based on the weight and size of your order.
Can I return an item if it is not suitable?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team to initiate a return and receive a returns authorization.
Do you offer Click and Collect services?
Yes, you can choose to collect your order from any of our Ernest Doe branch locations. Simply select the 'Click & Collect' option and your preferred branch during the checkout process.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
Are your products covered by a warranty?
All new machinery and equipment come with a manufacturer's warranty. The duration and terms vary by brand and product type; please refer to the specific product documentation for details.
How can I track my order once it has been placed?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery status.